As a provider of outsourced IT for over 30 years, we have a wealth of knowledge and experience within a diverse range of technologies. We provide multiple levels of contracted support so that our customers are able to choose from a variety of options based on their business requirements.
Managed Support Contract
As our highest level of support, a managed support contract provides complete IT Management for your business. From workstations, virtual and physical servers, onsite and cloud backups, network access points and end points, and more, we cover it all. So while we're busy taking care of things, you can focus on what's important; running your business.
Key support services with this contract include:
- Network management
- Network printers and devices
- File management
- Network administration
- Regular server health maintenance
- Disaster recovery
- Backup maintenance and testing
- Unlimited server and workstation support
- Workstation application and appliance support
- Workstation health and maintenance
- Server and workstation antivirus updates
- Preventative user training
- Workstation and server monitoring
Network Support Contract
A network support contract includes the monitoring services of both servers and workstations, proactive support and management of your servers, and complete support for your network infrastructure. User's internet, printer, and other network connections are all supported on this contract. Our technicians take proactive action to ensure that your office is operating as smoothly as possible. Services include:
- Network management
- Network printers and devices
- File management
- Network administration
- Regular server health maintenance
- Disaster recovery
- Backup maintenance and testing
- Workstation and sever monitoring
Monitoring Only
With the monitoring only service our support team will contact you if/as issues arise with recommendations on how to best proceed. Weekly reports from our monitoring software are sent directly to our clients so that they remain up to date on the health of their machines.
- Workstation and server monitoring
